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- Upcoming: Standing Out In a Crowd: Crafting and Executing a Concept That Outshines The Competition
Join us for a high-impact episode focused on how great restaurant concepts win and why so many fail to follow through. With more restaurants opening than ever before and transaction declines hitting many Canadian operators, success in 2025 will come down to one thing: execution. In this fast-moving conversation, we tackle the growing gap between stunning concepts and the operational follow-through required to bring them to life from brand story to guest experience to consistent delivery.
Scot Turner brings global expertise as the Founder and Managing Director of Auden Hospitality, working across luxury hotels, independent restaurants, and international markets. Karen Flynn shares a procurement and partner lens shaped by working with multi-unit brands across Canada. Together, they break down what truly separates the standout brands from the ones getting left behind.
What you’ll learn:
• Why clarity of concept is your number one competitive advantage
• How to turn your brand story into consistent service and execution
• Common concept design mistakes and how to fix them
• How to future-proof your restaurant by finding time to reinvest in your people and guests
• Canadian trends: what to know about declining traffic and how to reverse it
What you’ll walk away with:
• A proven framework to define or redefine your concept
• Questions to bring back to your next team meeting
• Partner insights on how to reduce friction and find hours in your week
• A simple mindset shift to align your concept, team, and execution in 2025